Effective Date: 1st January 2025

1. Introduction

Pelio, operated by DLAB Limited, is committed to protecting your privacy and handling your data securely and transparently.
This Privacy Policy explains how we collect, store, and use your personal information.

2. What Information We Collect
We may collect and process the following information:
 

• Name, company name, and contact details (email, phone number, address)

• Project files, submissions, and communication history

• Payment and invoicing information

• Any information provided through forms, questionnaires, or email correspondence
   

We do not collect sensitive personal information unless explicitly necessary and with consent.

3. How We Use Your Information

We use your information to:
 

• Provide and deliver services

• Manage billing and payments

• Communicate about projects, revisions, and deliverables

• Improve our services and internal operations

• Comply with legal obligations
   

4. Legal Basis for Processing

We process your information based on:
 

• Your consent

• Our contractual obligations

• Legal compliance

• Legitimate business interests (e.g., record-keeping, portfolio management)
   

5. Sharing Your Information

We do not sell your data.

We may share your data only with trusted service providers (e.g., hosting, payment processors) strictly as necessary to perform our services.

All third parties are bound by data protection and confidentiality obligations.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined above, or as required by law.
You may request deletion of your data by contacting info@peliostudio.com.

7. Your Rights

Under GDPR, you have the right to:
 

• Access your personal data

• Correct inaccurate data

• Request data deletion ("right to be forgotten")

• Object to or restrict processing

• Data portability
   

Please email info@peliostudio.com to exercise your rights.

8. Data Security

We implement appropriate technical and organizational measures to safeguard your data against unauthorized access, disclosure, alteration, and destruction.

9. Cookies and Tracking

Pelio’s website may use cookies for performance and analytics purposes.
You can adjust your browser settings to refuse some or all cookies.

10. Contact

For any privacy-related questions or concerns, please contact:
Pelio (DLAB Limited)
info@peliostudio.com
Registered Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom